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We are looking for Customer Service/Sales Advisor
We are looking for a bright, enthusiastic individual with a professional approach to join our friendly team and grow with our exciting online company. This is a great opportunity for the right candidate to get involved with an award winning internet retailer.
A little bit about us:
Home Leisure Direct is the UK’s leading Games Room Retailer, based in Elberton, Near Thornbury, North Bristol just 10 minutes from Cribbs Causeway by car.
We handle enquiries from customers looking to spend anything from £200 up to £20,000 on games room products such as Pool tables, Air Hockey, Arcade Machines, Table Tennis, Football Tables, Jukeboxes & Snooker Tables.
Our customers range from families looking to make their homes more fun, to celebrity customers, and interior designers, so excellent product knowledge and a professional yet personable telephone manner is essential.
Although this is a sales role, our approach is to provide our customers with all the information they require to make an informed decision on their choice of purchase. It is not a pushy sales role and there is no cold calling involved.
Our opening hours are 9am-6pm Monday to Friday. You will be required to work every other Saturday 11am-4pm, however you will be allocated a day off during the week.
Job Title: Sales and Customer Service Advisor
Location: Elberton, Near Thornbury, North Bristol
Type of role: Permanent - Full Time (40 Hours Per Week)
Key Duties:
* Handling incoming sales enquiries over the telephone
* Handling customer service enquiries over the telephone
* Dealing with emails concerning sales and customer service enquiries
* General Administration to include invoice checking, ordering product and liaising with the delivery team and manufacturers
* Serving visitors to the showroom
* Achieving monthly sales targets
Qualifications:
5 GCSE’s A-C which must include English and Maths
Experience:
* Must have worked in a customer facing environment.
* We are a dynamic business where you will be needing to adapt yourself to each customer's requirements, therefore if you are only comfortable working with scripts, this will not be the job for you.
Skills and Knowledge:
* Bright, outgoing and personable nature.
* Ability to problem solve
* Ability to deal with customer problems.
* An excellent telephone manner
* Strong writing ability and email etiquette
Any of the additional skills below will be considered a considerable asset though not essential:
* Experience of using Apple Macs.
* An interest in pool, snooker, table tennis, table football or any of the products we sell.
Salary:
- £16,000 Per Annum depending upon experience
- Monthly sales incentives and bonuses
- 21 days holiday a year
- Free Parking
Please apply via email with your CV and covering letter to [email protected]
Important:
We are based in a rural location with no public transport therefore a means of reliable transport is essential. Please use Google Maps or similar to check our location (BS35 4AL) and your potential commute before applying for the role.
Posted 8th September 2014
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