Coronavirus Update: Business as (un)usual. Deliveries disrupted.

Posted by HLD 24 MARCH 2020

The current coronavirus epidemic is a huge cause for concern and the situation is changing daily at present. We have been incredibly busy with customers looking to entertain themselves whilst self-isolating.

Home-working:

Our entire team is working from home, with access to all our systems. We are available by phone, email, or live chat.

Showrooms:

As a result of us all working from home we chose to close the showrooms last Tuesday, so please don't come to visit us.

New Orders:

We are incredibly busy with customers ordering products to keep themselves entertained during this period. There are also a number of customers keen to order products to be made as bespoke orders once normality returns. These customers are effectively claiming their place in the production queue.

If you are placing an order at the moment please bear in mind that the normal delivery times will not be able to achieved. We will arrange your delivery as soon as we are able.

 

Existing Orders:

All existing orders will have been processed by 10am each day. They will be at various stages of progress determined by what you have purchased. We will keep in touch with you regarding progress. As soon as we have a delivery date for you we will call you. 

 

Guidance based on product type:

Pool Tables -
these require specialist handling by 2 man delivery team. Following government guidance on social distancing we have ceased deliveries of this type of product for the safety of our teams and customers. As much as we love pool and would class it as highly important, but it’s not essential. All orders that have been booked for delivery will be re-booked for 3 weeks time, again following government guidance. Please bear in mind that this may change given circumstances

Arcade Machines - most of these can be delivered by pallet delivery which will leave the product outside your property, but you will need two of you to be able to handle the product into your property. The pallet company will call you to arrange the day for your delivery with you directly. The ArcadePro Mercury will be sent by DPD courier.

Table Tennis Tables - stock has run out on virtually all outdoor models, just a few remain but will probably sell out shortly. Deliveries are done by 3rd party couriers and continue until further notice. Delivery dates will be booked directly with you by the courier.

Football Tables - relatively good stocks for now, but will run out soon. Most factories have now shut, so supply of further stock will be delayed. Deliveries are done by 3rd party couriers and continue until further notice. Delivery dates will be booked directly with you by the courier.

Pinball Machines -  these require specialist handling by 2 man delivery team. Following government guidance on social distancing we have ceased deliveries of this type of product for the safety of our teams and customers. Due to stock being one off items, or small amounts of new product we are recommending if you want to buy one that you do, before we sell out. As soon as we can start deliveries again we will get you booked in.

Jukeboxes - these require specialist handling by 2 man delivery team. Following government guidance on social distancing we have ceased deliveries of this type of product for the safety of our teams and customers. Due to stock being one off items, or small amounts of new product we are recommending if you want to buy one that you do, before we sell out. As soon as we can start deliveries again we will get you booked in.

Air Hockey - these require specialist handling by 2 man delivery team. Following government guidance on social distancing we have ceased deliveries of this type of product for the safety of our teams and customers. As soon as we can start deliveries again we will get you booked in.

Shuffleboard -  these require specialist handling by 2 or 3 man delivery team. Following government guidance on social distancing we have ceased deliveries of this type of product for the safety of our teams and customers. We still have stock available, so if you wish to order we recommend you do now to secure your item. As soon as we can start deliveries again we will get you booked in.

Accessories - most of our accessories products are shipped directly from the supplier by courier or post. Most couriers will now deliver to your doorstep and leave it there, so there is no contact.

 

These are challenging times for us all. Our team is dedicated to delivering you the best games room experience. Please bear with us during this time. 

We will get through this together and enjoy fun times with our family and friends again, just like we used to.

We will keep our website updated with any fresh news.

Yours Sincerely,

Andy Beresford

Co-Founder and CEO


Continue Shopping (1).png

Sign Up To Our VIP Newsletter! Get access to exclusive information, freebies, discounts, gaming guides & much more
Join