We are open! And always have been.
We are incredibly busy with customers looking to entertain themselves at home. Our manufacturers are busy producing products, but with some delays due to component shortages, staff having to socially distance, staff sickness, shipping delays and an increase in sales.
Deliveries are running as normal, following social distancing guidelines. We will talk you through the processes when we book your delivery and send you an email to confirm the details.
Our showrooms are unfortunately now closed due to the current lockdown restrictions. We are re-open week commencing April 12th - please call us to book an appointment, we can't accept walk-in customers due to social distancing rules.
Home-working:
Our Sales Team are working from home, with access to all our systems. We are available by phone, email, or live chat.
Showrooms:
Our showrooms are now closed, but we re-open from the week commencing April 12th.
To arrange to visit us please call our sales team and book an appointment - call 0800 622 6464 or 01179 413636.
Due to social distancing rules, we cannot accept ad hoc visits without booking an appointment.
Please follow our requirements below:
- maximum of two customers per visit - sorry, no children
- park outside Long Byre showroom - the first showroom you see as you enter the business park
- wait outside the showroom at your appointment time
- our sales staff will allow access once the showrooms are clear of previous visitors
- ensure you wear a mask, if you don't have one we can provide one for you
- use hand sanitiser upon entering, or use our restrooms to wash your hands
- each member of your party will need to scan the QR code using the NHS app or complete the manual tracing form
- appointments are for a maximum of 1 hour 15 mins and cannot over-run
- we can re-book you for another appointment if you do run over this time period
- products can be touched but should be kept to a minimum
- products will be cleaned after each visit
- please observe 2m social distancing
- no products can be collected from the showrooms - they will be delivered to you free of charge
New Orders:
We are incredibly busy with customers ordering products to keep themselves entertained during this period. There is a backlog of orders with some of our manufacturers, so placing your order as soon as possible is advisable to get your place in the production queue.
Existing Orders:
Manufacturing has been delayed for some items due to challenges caused by component shortages due to Brexit and Coronavirus.
If you are wondering how your order is progressing please contact our customer service team and they will be able to check for you - call 08006226464 or 01454413636.
Guidance based on Product Type:
Pool Tables - these require specialist handling by 2 man delivery team. We are following government guidelines for social distancing where installation is required. Please observe advice from our delivery team on processes to be followed to ensure everyone's safety.
We have been incredibly busy with pool table sales. We still have some in stock, and we have priority manufacturing in place with many of our suppliers. Due to people staying at home far more for the foreseeable future we expect sales to continue at a high level.
Arcade Machines - for ArcadePro products we are now delivering by pre-booked two-man courier delivery service. They will bring the product into your hallway. They are unable to unpack it or take away any packing. The ArcadePro Mercury and Lunar products will be sent by DPD courier. GamePro and Bespoke Arcades products are delivered by pallet to the outside of your property.
Table Tennis Tables - stock continues to be in very short supply but is now becoming available on a more regular basis. All stock currently available is shown on our website. Delivery dates will be booked directly with you by the courier.
Football Tables - relatively good stocks, but some models are running low. Delivery dates will be booked directly with you by the courier.
Pinball Machines - these require specialist handling by 2 man delivery team. We have been extremely busy with pinball orders. Our technician is working through our normal servicing processes as quickly as he can.
Jukeboxes - these require specialist handling by 2 man delivery team. Some models are available from stock for both Sound Leisure and Rock-Ola, please call for availability. Both manufacturers are running at full capacity and we can advise on order times for a specific model if it's not available from stock.
Air Hockey - these require specialist handling by 2 man delivery team. Most of the range is available from stock.
Shuffleboard - these require specialist handling by 2 man delivery team. We have most of our range in stock with more products on their way.
Accessories - most of our accessories products are shipped directly from the supplier by courier or post. If you'd like to check on a specific product please call us.
It's great news that we are able to operate fairly normally, with the biggest challenge being the regular supply of stock from suppliers. Our team is working hard to provide our exceptional level of award-winning service, whilst adhering to COVID-secure guidelines, to keep all our customers safe.
We will keep this blog updated regularly, so you can check on our situation whenever you need.
We look forward to enabling you to have some Serious Fun...
Yours Sincerely,
Andy Beresford
Co-Founder and CEO
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