Coronavirus Update: Services returning to normal. Showrooms re-opening

Posted by HLD 17 JULY 2020

We are open! And always have been.

We are incredibly busy with customers looking to entertain themselves at home. Our manufacturers are now back producing products, but with some delays due to component shortages and clearing the backlog of orders.

Deliveries are returning to normal, following social distancing guidelines. If you are waiting for a delivery from us please bear with us - we will contact you as soon as we have a date for your delivery.

We have re-opened our showrooms from 19th June, on Fridays and Saturdays, for appointments only. See below for further details.

  

Home-working:

Our Sales Team are working from home, with access to all our systems. We are available by phone, email, or live chat.

Showrooms:

We have re-opened our showrooms from 19th June, on Fridays and Saturdays only until further notice. To arrange to visit us please call our sales team and book an appointment - call 0800 622 6464 or 01179 413636. Due to social distancing rules we cannot accept ad hoc visits.

Please follow our requirements below:

  • maximum of two customers per visit - sorry, no children
  • park outside Long Byre showroom - the first showroom you see as you enter the business park
  • wait outside the showroom at your appointment time
  • our sales staff will allow access once the showrooms are clear of previous visitors
  • use hand sanitiser upon entering, or use our rest rooms to wash your hands
  • appointments are for a maximum of 1 hour 15 mins and cannot over-run
  • we can re-book you for another appointment if you do run over this time period
  • products can be touched, but should be kept to a minimum
  • products will be cleaned after each visit
  • please observe 2m social distancing
  • no products can be collected from the showrooms - they will be delivered to you free of charge

We are extremely busy with bookings, due to pent up demand whilst we have been closed, so please be understanding if we can't book you in as soon as you would like.

New Orders:

We are incredibly busy with customers ordering products to keep themselves entertained during this period. There is a backlog of orders with many of our manufacturers, so placing your order as soon as possible is advisable to get your place in the production queue.

If you are placing an order at the moment please bear in mind that the normal delivery times will most likely not be able to be achieved. We will arrange your delivery as soon as we are able.

Existing Orders:

We have re-started our deliveries, but we have a backlog of orders to clear. Manufacturing has been delayed for many items due to a backlog of orders whilst they were closed and also component shortages from their suppliers.

Once we are in a position to deliver your order we will contact you. Please be patient and wait for us to contact you. We know it's tough having to wait, we want to get your product delivered to you as soon as possible, but we must be able to do this safely.

 

Guidance based on Product Type:

Pool Tables - these require specialist handling by 2 man delivery team. We are following government guidelines for social distancing where installation is required. Please observe advice from our delivery team on processes to be followed to ensure everyone's safety.

We have been incredibly busy with pool table sales. We still have some in stock, and we have priority manufacturing in place with many of our suppliers. Due to people staying at home far more for the foreseeable future we expect sales to continue at a high level.

Arcade Machines - most of these can be delivered by pallet delivery which will leave the product outside your property, but you will need two of you to be able to handle the product into your property. The pallet company will call you to arrange the day for your delivery with you directly. The ArcadePro Mercury and Lunar products will be sent by DPD courier.

Table Tennis Tables - stock has been in very short supply during the last 3 months. We are now getting small amounts becoming available on a regular basis. Please call us to check if we have anything currently available. Deliveries for orders already placed are done by 3rd party couriers and continue until further notice. Delivery dates will be booked directly with you by the courier.

Alternatively, you may wish to consider the Teqball TeqLite table, which is like a table tennis table but with a sloped playing surface as it is designed to play football, but you can also play table tennis. Take a look here - Teqball TeqLite.

Football Tables - relatively good stocks for now, but some models are running low. Deliveries are done by 3rd party couriers and continue until further notice. Delivery dates will be booked directly with you by the courier.

Pinball Machines -  these require specialist handling by 2 man delivery team. We have been extremely busy with pinball orders. Our technician is working through our normal servicing processes as quickly as he can.

Jukeboxes - these require specialist handling by 2 man delivery team. Some models are available from stock for both Sound Leisure and Rockola, please call for availability. Both manufacturers are back running again and we can advise on order times for a specific model if its not available from stock.

Air Hockey - these require specialist handling by 2 man delivery team. Most of the range is available from stock.

Shuffleboard -  these require specialist handling by 2 man delivery team. We have most of our range in stock with more products on their way.

Accessories - most of our accessories products are shipped directly from the supplier by courier or post. Some suppliers are not currently operating. If you'd like to check on a specific product please call us.

 

These are challenging times for us all. Our team is dedicated to delivering you the best games room experience. Please bear with us during this time.

Some kind of normality is returning, which is great news!

We will keep this blog updated regularly, so you can check on our situation whenever you need.

We look forward to enabling you to have some Serious Fun...

Yours Sincerely,

Andy Beresford

Co-Founder and CEO


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