Sell cool stuff: Immediate start

Posted by HLD 06 JUNE 2014
cool stuff

Sell cool stuff: Immediate start
This is a rare opportunity to join a multi award winning team in a rapidly expanding business. If you are an experience retail or telesales professional looking to put your skills to use in an exciting and fun fast paced environment this could be for you.

A little bit about us:

Home Leisure Direct is the UK’s leading Games Room Retailer, based in Elberton, Near Thornbury, North Bristol just 10 minutes from Cribbs Causeway by car.

We handle enquiries from customers looking to spend anything from £200 up to £20,000 on games room products such as Pool tables, Air Hockey, Arcade Machines, Table Tennis, Football Tables, Jukeboxes & Snooker Tables.

Our customers range from families looking to make their homes more fun, to celebrity customers, and interior designers, so excellent product knowledge and a professional yet personable telephone manner is essential.

Although this is a sales role, our approach is to provide our customers with all the information they require to make an informed decision on their choice of purchase. It is not a pushy sales role and there is no cold calling involved.   

Our opening hours are 9am-6pm Monday to Friday. You will be required to work every other Saturday 11am-4pm, however you will be allocated a day off during the week. 

Job Title: Sales and Customer Service Advisor 

Location: Elberton, Near Thornbury, North Bristol 

Type of role: Permanent - Full Time (40 Hours Per Week)

Key Duties:

* Handling incoming sales enquiries over the telephone
* Handling customer service enquiries over the telephone
* Dealing with emails concerning sales and customer service enquiries
* General Administration to include invoice checking, ordering product and liaising with the delivery team and manufacturers
* Serving visitors to the showroom
* Achieving monthly sales targets 

Qualifications: 5 GCSE’s A-C which must include English and Maths


* Must have worked in a customer facing environment
* We are a dynamic business where you will be needing to adapt yourself to each customer's requirements, therefore if you are only comfortable working with scripts, this will not be the job for you

Skills and Knowledge: 

* Bright, outgoing and personable nature
* Ability to problem solve
* Ability to deal with customer problems
* An excellent telephone manner
* Strong writing ability and email etiquette

Any of the additional skills below will be considered a considerable asset though not essential:

* Experience of using Apple Macs
* An interest in pool, snooker, table tennis, table football or any of the products we sell


  • £16,000 Per Annum depending upon experience
  • Monthly sales incentives and bonuses OTE £20,000
  • 21 days holiday a year
  • Free Parking


We are based in a rural location with no public transport therefore a means of reliable transport is essential. Please use Google Maps or similar to check our location (BS35 4AL) and your potential commute before applying for the role.

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