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Home Leisure Direct was established in 2007. We are based in the beautiful South Gloucestershire countryside, just north of Bristol. Here we have our head office and three showrooms, occupying a total of four converted barns.
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We have successfully established ourselves as the UK’s premier Games Room Specialist. We offer the world's finest games room products, many of which are exclusive to us, at market leading prices. All backed up by our multi-award winning customer service from our team of specialist sales advisors and product installers.
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Expert Advice and After Care
We have a rapidly growing team, there are now 28 of us, in our showrooms, head office and logistics team. They are here to help you along every step of the way, from what you read or watch on the website, the advice you receive on the phone or in our showrooms, and the back-up service you need with your delivery or repairs. Our team are the best in the business, they are true experts and love what they do - after all what can be better than playing about with pool tables, pinballs and the like all day!
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Award Winning Customer Service
We have won many prestigious national awards which demonstrates our dedication to providing our customers with world class customer service, a choice of amazing products, expert buying advice and after sales care, from a company which has an unrivalled reputation for being the best in the market. Winning one, let alone twelve awards, is no mean feat. We beat off competition from companies such as John Lewis, Argos, TopShop, and Red Bull. We are also holder of the Feefo Gold Merchant Award for exceptional customer service. You can find a list of our awards and more information about them on our Awards Page.
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2017 Awards
We are happy that we have received three amazing awards already in 2017. We started off 2017 with the Gold Trusted Merchant Award with Feefo by achieving an overall service rating of over 95% satisfied customers. We then followed that up with the Federation of Small Businesses Best Online Service Award making it the third time in a row that we've won that award.
Then on the 15th July 2017, the team received the news that we had won the ECMOD Direct Commerce Awards 2017 for the Gifts, Gadgets, Hobbies & Home Entertainment category. This is an amazing time for Home Leisure Direct and we are grateful for all these great awards.
  
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Winners of 5 Awards in 2016:
We're delighted to have won the Federation of Small Businesses Award for Best Online Business 2016 in February this year. This is the second year in a row we have won this award, which is testament to all the hardwork our amazing team have put into everything they do. We received a Feefo Trusted Merchant award this year for our high level of customer satisfaction.
We won the Best Website award in the Direct Commerce Awards 2016. And finally we won two awards at the prestigious E-Commerce Awards 2016 for Best Website and in the Best Home and DIY category.
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Incredible Showrooms
You can’t beat seeing our amazing range of products “in the flesh”. Only then can you truly appreciate the high quality materials, construction and workmanship that goes into everything we sell. We have three large showrooms, all on the same site, which combine to be the largest games room showrooms in Europe.
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You’ll be amazed when you see a choice of 37 pool tables, 22 pinball machines, 14 arcade machines, 4 foosball tables, 6 table tennis tables, 8 jukeboxes, 4 bars, 2 beer coolers, countless neon signs and plenty more. Take a look at our showroom tour video to get a feel for what we offer - it’s definitely worth the journey.
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Amazing Products
We have travelled the globe to source the very best products on the market from the world’s best manufacturers. Many of the very best brands are available exclusively from Home Leisure Direct, choosing to work with us alone due to our exceptional service, showrooms, and feature-rich website. Our acid test for any product is to ask ourselves “would we be proud to own that product ourselves and have it in our home?” If we can’t answer yes we simply won’t sell it. So you can be assured that every item we sell has passed this most stringent of tests.
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Also available from Selfridges
Our amazing range of products is also available from the Personal Shopping team in Selfridges. We work closely with Selfridges to supply their customers with our complete range of products. We run a number of private shopping events throughout the year at a variety of locations around the country. We also ran a concession in the London Oxofrd Street store during Christmas 2015.
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I hope this short introduction to our company gives you an insight into to a little of our history and the pride we have in our business. We look forward to being able to provide you with some wonderful products and our hallmark exceptional service.
Have Serious Fun,
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Michelle Beresford
Director
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Company Registration: 6364345
VAT Registration: 914619912
Consumer Credit License: 692501
Registered Office:
Unit 8 Redhill Farm Business Park
Marshacre Lane, Elberton
Bristol, South Gloucestershire
BS35 4AL
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