Frequently Asked Questions

Contact Details

How do I get in touch?

Our award wining customer service team is happy to answer any questions you may have. Please contact us on one of the following: 

What are your customer service opening hours?

Monday to Friday: 9am to 5:30pm

Saturday to Sunday: 10am to 4pm

Bank Holidays: 10am to 4pm

Voicemail is available at all other times and will be responded to as soon as possible.

Some holiday times may vary - please check our blog and signage on our website for the latest information

Visiting Our Showrooms

Why visit the Home Leisure Direct showrooms?

Our comfortable air conditioned showrooms enable you to take a look at some of our incredible range of products, including pooll tables, pool dining tables, luxury pool tables, arcade machines, pinball machines, air hockey, football tables, jukeboxes and over 2,000 different snooker and pool cues.

We know this is a big purchase for many people, and we only house the very best quality products on our site. Come test them out and see for yourself.

Can I test the product I like at the showrooms?

With over 2,500 products in our range on our website it would be impossible to house all of these in one location. Instead we have carefully selected the most populalr products which are most commonly requested to be viewed in the flesh. Call our team today to find out if we have the product you have your eye on.

If we don't have the exact product you're looking at, we are likely to have one from the same manufacturer or range which you are able to fully test and play with in order to get a feel for the quality you will be buying.

What are your showroom opening hours?

Monday to Friday: 9am to 5:30pm

Saturday to Sunday: 10am to 4pm

Bank Holidays: 10am to 4pm

Due to the pandemic, pre-booking is essential. Ad-hoc visits unfortunately cannot be catered for.

How do I book a viewing at a Home Leisure Direct showroom?

Please call our sales team on 0800 622 6464 or 01454 413636 in order to book a viewing at our showrooms

Where are your showrooms?

Our showrooms are all on the same site, in converted barns in the village of Elberton. It is just 10 minutes from Cribbs Causeway Retail Park and the Mall Shopping Centre, north of Bristol.

Situated just 3 minutes from the motorway, our showrooms are easy to reach with free parking.

Unit 8-10 Redhill Farm Business Park, Marshacre Lane, Elberton, Bristol, BS35 4AL

Is there parking?

There is ample free parking for visitors to our showrooms.

Delivery & Installation

How much does delivery cost?

We offer free delivery on all of our products to the majority of the mainland, UK. However, for some locations further north of Glasgow there may be an additional charge, depending on location. Please call our customer service team for a quote.

Can you deliver to my room of choice?

For larger games room product items such as pool tables, delivery to the ground floor room of your choice by our own team is included. There may be an additional charge if it's necessary for our team to climb stairs.

Smaller items such as accessories or arcades may be sent via an external courier and so will be delivered to your door.

What is the installation option for pool tables?

Installation is a recommended option our pool tables in order to save potential damage to the item, your property and more importantly: you! If you choose the installation option then your item will be professionally handled by one of our fully insured, specialist two-man delivery teams. They will build the item in place and remove all packaging for you.

Our teams have a wealth of experience and will happily answer any questions about the care and use of your table, whilst showing you how to level the table for yourself over its lifetime. 

Can I add installation after I've placed my order?

If you've placed your order already but would like to add installation, then please get in touch with our customer service team. We are able to add this as an additional charge post-purchase, so long as the table hasn't left our warehouse just yet.

Can I change my delivery address after I've placed my order?

If you've already placed your order and want to change the delivery address, then please get in touch with our customer service team. We are usually able to make this amendment so long as the table hasn't left our warehouse just yet. 

What updates will l get about my delivery?

If your delivery is being made by our delivery team then you will receive an email with tracking information on the day of delivery. You will be able to track our team in real time so you're able to see when they're just round the corner from you.

Payments

What payment methods do you offer?

We have a wide array of options available to make sure you're able to pay the way you prefer:

Do you offer a price promise?

Yes we do. Simply call us with the detailsl of the product you wish to buy, the competitor you have seen it cheaper with, along with the price. We will beat any offer like for like - so long as the items are identical (and in stock).

Due to a variety of abandoned websites, ones that don't offer the same quality of products or haven't updated prices when manufacturers do, we do reserve the right not to match or beat these types of companies where necessary.

Are there discounts available?

We do offer discounts on bulk purchases. The latest deals, sales and offers are advertised across the website and our socials.

Post-Purchase Customer Service

How do I track my order?

You are able to track your order by sending a request through our Order Tracking page or by getting in touch with our customer service team on 0800 622 6464.

How do I report an issue with my order?

We pride ourselves on being able to offer the best customer service and high quality products in the gaming product industry. If you have encountered any issue, no matter how small, please get in touch with our customer service team by calling on 0800 622 6464 or via email: customerservice@homeleisuredirect.com.

About Home Leisure Direct

Who are Home Leisure Direct?

Home Leisure Direct was founded in 2007. The company doesn't trade under any other names and is not affiliated with any other websites or retailers. We are based in Bristol, occupying four converted barns, where we have our offices and showrooms. Our distribution centre is based in nearby Avonmouth.

We have quickly grown to become the leading retailer of home games room equipment, specialising in high quality products sourced from the premier manufacturers in the UK, Europe and around the world.

What are your registration details?

What awards has Home Leisure Direct won?

We have won many prestigious national awards which demonstrates our dedication to providing our customers with world class customer service, a choice of amazing products, expert buying advice and after sales care, from a company which has an unrivalled reputation for being the best in the market. Winning one, let alone as many as we have, is no mean feat.

We have beaten off competition from companies such as John Lewis, Argos, Currys, Virgin, TopShop, and Red Bull. We are also holder of the Feefo Gold Merchant Award for exceptional customer service. You can find a list of our awards and more information about them on our Awards Page.

How do you keep my information secure?

We take your privacy and security very seriously. Website security is provided by market leaders Verisign. 

We use your information in accordance with the Data Protection Act of 1998.