Returns Policy

For most of our products bought online or over the telephone you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below:

If you want to change your mind and cancel your order you must do so within 14 days from the date of delivery of them. To let us know you want to change your mind, contact us at https://www.homeleisuredirect.com/company/notice-of-cancellation.html.

Returned Goods must be in the same condition as they were delivered (with the original packaging, unused and/ or flat-packed where appropriate). Unless the Goods are faulty, you must pay any delivery costs for their return. We will not accept returns or cancellations if the Goods have been altered in any way. You have a duty to take reasonable care of the Goods whilst they are in your possession. If the Goods you are returning are either damaged by you or due to your poor packaging then on inspection of the Goods we reserve the right to reject the return and you will incur the cost of re-delivery to your address and no refund will be processed. We will only refund standard delivery costs (if applicable). We don't refund any extra you have paid for extra delivery charges (e.g. where we deliver Goods upstairs or out of our normal geographical zone, e.g. Scotland), express delivery or delivery at a particular time.

We refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

All Bespoke Goods are non-refundable. Bespoke Goods means any Goods which are not Stock Goods, where you have placed an order and specified exactly how you want the product to be made, for example for a pool table order this could be size, product finish and cloth colour.

You must tell us immediately if you cancel your credit arrangement in respect of any Bespoke Goods. If you do cancel your credit arrangement in respect of those Bespoke Goods, then you must pay us for those Goods within seven days starting the day after you cancel the credit arrangement.

For our full terms and conditions please visit here: https://www.homeleisuredirect.com/company/terms.aspx